Find Answers About Our Giant Teddy Bears, Customization, and Services.
Placing An Order and Payment Options
Q What Payment Methods Do You Accept?
A We accept most major credit cards, including MasterCard, Visa, Discover, and American Express, as well as PayPal, Amazon, Apple Pay, and Google Pay. Payment over time is available through Afterpay, Affirm, PayPal, and Amazon at checkout. We do not accept cash, money orders, or checks.
Q Is Payment Over Time Available?
A Yes, payment over time is accepted through Affirm, Afterpay, and PayPal. Go ahead and move forward with checking out, and you'll see the available options in the payment section.
Q Where Do I Enter My Coupon or Promo Code?
A You can enter your coupon or promo code during checkout in the payment section.
Return / Change / Cancel an Order
Q Can I Cancel or Change My Order or Address After It Has Been Placed?
A In Brief:
During busy seasons like holidays and Valentine's Day, it's not possible to cancel or change your order or address because our order processing moves too quickly. For the rest of the year, changes are possible, but there is a $25 fee for any address change or rerouting, and this service is only available for domestic USA orders.
Details:
Please note that during busy seasons like holidays and Valentine's Day, changes may not be possible, so it's important to double-check your information when placing your order. We process orders very quickly to ensure timely delivery. If you need to change your order, please contact our customer service team via email, and we'll do our best to accommodate your request. However, we cannot guarantee that changes can be made, as most orders are pulled, made, and shipped the same day they are received. Once an order has shipped, there are additional costs for rerouting the package through UPS or FedEx. There is a $25 fee for any rerouting, and this service is not available for international orders, only domestic USA orders.
During busy seasons like holidays and Valentine's Day, it's not possible to cancel or change your order or address because our order processing moves too quickly. For the rest of the year, changes are possible, but there is a $25 fee for any address change or rerouting, and this service is only available for domestic USA orders.
Details:
Please note that during busy seasons like holidays and Valentine's Day, changes may not be possible, so it's important to double-check your information when placing your order. We process orders very quickly to ensure timely delivery. If you need to change your order, please contact our customer service team via email, and we'll do our best to accommodate your request. However, we cannot guarantee that changes can be made, as most orders are pulled, made, and shipped the same day they are received. Once an order has shipped, there are additional costs for rerouting the package through UPS or FedEx. There is a $25 fee for any rerouting, and this service is not available for international orders, only domestic USA orders.
Q Can I Return a Customized Teddy Bear?
A Unfortunately, personalized items cannot be returned unless there’s a quality issue. We know mistakes happen, so please be extra careful when reviewing your order, especially with spelling, dates, and names.
If you realize you made a mistake, we offer a 20% discount on a replacement to help make things right. If the mistake was on our end, we’ll replace your order at no cost to you. All refund or exchange requests must be made within 30 days of receiving your bear.
If you realize you made a mistake, we offer a 20% discount on a replacement to help make things right. If the mistake was on our end, we’ll replace your order at no cost to you. All refund or exchange requests must be made within 30 days of receiving your bear.
Q Can I return my Giant Teddy bear?
A Yes, you can! We offer a 30-day, no-questions-asked return policy. However, we can't promise your bear won't be sad to leave! At Giant Teddy, we proudly stand behind our Paw of Honor Guarantee and Warranty. We understand that teddy bears are more than just stuffed animals—they're special companions. If you're not completely satisfied with your new friend, please reach out to us.
To return your bear, it must be in its original, new condition, and we ask that you use the same packaging. If you can't repack it in the original box, please contact us for further instructions. You can find more details on our Shipping and Return Policy.
To return your bear, it must be in its original, new condition, and we ask that you use the same packaging. If you can't repack it in the original box, please contact us for further instructions. You can find more details on our Shipping and Return Policy.
Personalization Questions
Q Can I Personalize My Bear?
A Yes! Personalized teddy bears are a fantastic and unique gift idea. You can customize your bear with a personalized t-shirt-add your own photo and message to make it truly special. Every Giant Teddy purchase also comes with a complimentary greeting card- just type your message in the “message in card” box on the product page. You can use up to 70 words, and we’ll print it on one of our custom greeting cards and tuck it into the box with your Giant Teddy. For inspiration, checkout our Holiday Bears, Birthday Bears, and Personalized Bears pages. There are endless reasons to give someone a Giant Teddy Hug and smile!
Q How Can I Customize My Gift?
AWe offer a full range of customized teddy bears, from personalized t-shirts to the option to upload your own photo for the t-shirt. You can explore these options in our Personalized Teddy Bears category. Additionally, all other bears come with options to choose t-shirts for different occasions and messages.
Every Giant Teddy purchase includes a complimentary greeting card—just type your message in the “Message in Card” box on the product page. You can use up to 70 words, and we’ll print it on one of our custom greeting cards and include it with your Giant Teddy purchase. Our personalized teddy bears and shirt options are designed to make your gift truly one of a kind!
Every Giant Teddy purchase includes a complimentary greeting card—just type your message in the “Message in Card” box on the product page. You can use up to 70 words, and we’ll print it on one of our custom greeting cards and include it with your Giant Teddy purchase. Our personalized teddy bears and shirt options are designed to make your gift truly one of a kind!
Q Can I Order Customized Corporate Bears with My Logo?
A Yes! We offer personalized corporate gifts, including teddy bears customized with your logo and message. We can arrange for these bears to be shipped either to your corporate location or directly to your recipients. Please shoot an email to support@giantteddy.com to get started.
Q Can I Send a Personalized Message with My Bear?
A Yes, you can include a personalized message on a high-quality Giant Teddy classic card that comes with your bear, free of charge.
Order Status and Tracking
Q How Do I Know You Received My Online Order?
A Yes! You'll receive a confirmation email from us as soon as your order is placed, and another when it ships. If you haven't received these emails, please check that the email address you used to place the order is correct and not misspelled. Also, be sure to check your spam or junk folder. If you're still unsure, feel free to contact us to confirm your order.
Q What Does My Order Status Mean?
A Awaiting Fulfillment: Your order has been received but has not been processed yet.
Canceled: Your order has been canceled but not refunded yet. When you receive a refund notification, it takes 2 to 5 days for your bank to process the refund to your original form of payment.
Shipped: Your order has either been picked up or is ready to be picked up. You will receive a tracking number by the end of the day, which will be activated when scanned by UPS.
Manual Verification Required: Your order is on hold. We will reach out to you via email or phone. Your order will remain on hold until you speak with our customer service team by phone or verify via email. The quickest way to resolve this is to reply to our email with the requested documents or information.
Canceled: Your order has been canceled but not refunded yet. When you receive a refund notification, it takes 2 to 5 days for your bank to process the refund to your original form of payment.
Shipped: Your order has either been picked up or is ready to be picked up. You will receive a tracking number by the end of the day, which will be activated when scanned by UPS.
Manual Verification Required: Your order is on hold. We will reach out to you via email or phone. Your order will remain on hold until you speak with our customer service team by phone or verify via email. The quickest way to resolve this is to reply to our email with the requested documents or information.
Q What Does Manual Verification Required Status Mean?
A Your order is on hold. We will reach out to you via email or phone. Your order will remain on hold until you speak with our customer service team by phone or verify via email. The quickest way to resolve this is to reply to our email with the requested documents or information.
Q I placed an order, and my order status shows "Manual Verification." What does that mean?
A If your order status shows "Manual Verification," it means that your payment was flagged by our payment processing system for further review. You will receive an email within 12 hours with details on the information needed to verify your order. If your payment is approved, the hold will be removed from your order. If we are unable to verify the payment or if you do not provide the required documents, your order will be canceled and refunded. You can place another order using the correct information associated with your credit card while filling out the billing details. Please note that once a refund is issued, it typically takes 2 to 5 business days for your bank to deposit the payment back into your original form of payment.
Shipping Related Questions
Q How Fast Is the Delivery?
A Delivery speeds range from overnight to free shipping options. Available shipping services will be shown at checkout after you enter your shipping information.
Q How Do Your Bears Travel During Shipping? Is There Any Invoice Included?
A Our bears are shipped in a plain cardboard box to keep the surprise intact. No invoice is included in the box—it's sent via email to avoid spoiling the surprise. For more details on Shipping & Bear Travel, please see our Shipping.
Q How Fast Will I Get My Bear After Ordering?
A
- 80% of the U.S. is covered with 1 to 4 business days FREE shipping.
- Overnight and expedited shipping options are available, with rates provided after entering your shipping info at checkout.
- Orders placed before 12 PM PST are shipped the same day.(this may change during holidays).
- Delivery speed depends on your location and the chosen shipping method.
- The most accurate delivery date and available shipping options are shown at checkout after entering your shipping information.
Q Is there a possibility of a delay in order delivery?
A We strive to process and deliver all orders as quickly and efficiently as possible. However, unforeseen circumstances may occasionally lead to delays. These situations can include severe weather conditions, natural disasters, or transportation issues with our shipping partners like UPS and FedEx. Additionally, high order volumes during peak seasons, such as holidays, can sometimes cause delays. While we work hard to minimize any impact on your delivery, it's important to understand that no delivery time is guaranteed by Giant Teddy. We will always do our best to keep you informed of any potential delays and work to get your order to you as quickly as possible.
Q What are Your Shipping & Handling Methods?
A Free shipping and express options, including Overnight, 2nd day, and Ground, are available. We offer free shipping to all states, taking 1 to 4 days to reach 90% of U.S. addresses, depending on the distance from California. We ship via major carriers like UPS, FedEx, and USPS. After entering your information at checkout, you'll see all available shipping options. For more details, please visit our Shipping & Returns page.
Most orders are made and shipped the same day if placed before 1 PM. Be sure to check that your information is accurate at checkout, as it provides the best details to help you choose the right service. During holidays, processing times may be longer than usual, and this will be reflected at checkout when you place your order.
Most orders are made and shipped the same day if placed before 1 PM. Be sure to check that your information is accurate at checkout, as it provides the best details to help you choose the right service. During holidays, processing times may be longer than usual, and this will be reflected at checkout when you place your order.
Q Do You Offer Same Day or Next Day Delivery?
A We do offer Overnight and Express options depending on where your bear is going. You can view all available delivery options at checkout. Same day Delivery is not an option.
Q Can I Request Delivery on a Certain Day?
A We will do our best to fulfill your request, but we cannot guarantee it. Please note that requested delivery dates are only considered for orders within the Continental US.
If you would like your order to arrive on a specific date, we will make every effort to accommodate your request. When placing your order online, leave a note in the “order instructions/comments” field during checkout with the exact date you would like your order delivered. If we are unable to meet your request, we will contact you.
Please review all shipping options for order cut-off times and delivery speeds to ensure you select a method that allows for your requested date. For example, if your desired delivery date is in 2 days and you choose Free Shipping, we may not be able to meet that deadline.
If you would like your order to arrive on a specific date, we will make every effort to accommodate your request. When placing your order online, leave a note in the “order instructions/comments” field during checkout with the exact date you would like your order delivered. If we are unable to meet your request, we will contact you.
Please review all shipping options for order cut-off times and delivery speeds to ensure you select a method that allows for your requested date. For example, if your desired delivery date is in 2 days and you choose Free Shipping, we may not be able to meet that deadline.
General Information
Q Do you offer gift wrapping services?
A Currently, we are unable to offer gift wrapping services due to the size of our Giant Teddy bears and stuffed animals, as well as the nature of shipping. If gift wrapping becomes available for any of our plushy pals, it will be noted on the specific product page. However, at this moment, we do not provide gift wrapping options.
Q What Are Giant Teddy Bears Made Of?
A No magic or fairy dust here, but our Giant Teddy bears are crafted from brand new, never recycled, lightweight materials that are super soft, non-clumping, and keep their shape. Made from 100% hypoallergenic polyester, these premium companions meet or exceed all U.S. safety and craftsmanship standards.
What's inside truly makes the difference! They’re filled with the highest quality never recycled stuffing, ensuring they stay fluffy and huggable for a lifetime, holding onto their sentimental value. We’re not your ordinary bears; we’re Giant Teddy brand Bears, and you’ll feel the difference in every hug.
Every bear passes the ultimate Cute & Cuddly Hug Test before heading to its Forever Bear Home.
Please note that all the information provided here reflects general standards for Giant Teddy Brand. For the most accurate details and information specific to each product, please check the attached legal tags on the bears and accessories.
What's inside truly makes the difference! They’re filled with the highest quality never recycled stuffing, ensuring they stay fluffy and huggable for a lifetime, holding onto their sentimental value. We’re not your ordinary bears; we’re Giant Teddy brand Bears, and you’ll feel the difference in every hug.
Every bear passes the ultimate Cute & Cuddly Hug Test before heading to its Forever Bear Home.
Please note that all the information provided here reflects general standards for Giant Teddy Brand. For the most accurate details and information specific to each product, please check the attached legal tags on the bears and accessories.
Q Where Are Giant Teddy Bears Made?
A Made in the USA—right here in our sunny California facility. We design every aspect of our stuffed animals, from the stitching of the expressions on their faces to the color of their plush fur and the precise arrangement of their paw pads. Our designs are brought to life in collaboration with partners in China, who provide the luxe shells. The new polyester filling is sourced in the U.S. and processed into premium, fluffy Giant Teddy stuffing by our skilled technicians at the Giant Teddy Facility. Every stuffed animal is made to order at our California’s facility, not pulled off the shelf. We finish each one by hand and carefully inspect it for perfection before shipping. Our bears are guaranteed to last a lifetime.
Q Can Giant Teddy Bears Be Washed? Easy Cleaning Tips for Super Soft and Fluffy Friends
A Cleaning and Care Instructions for Your Giant Teddy Bear
Keep your Giant Teddy bear looking fresh and feeling soft with our easy cleaning methods! Whether you want to give your cuddly companion a gentle surface wash or go all-in with a deep clean by unstuffing, we’ve got you covered.
Surface Washing (Recommended):
For a quick and easy clean, mix some warm water with a gentle shampoo (no harsh chemicals, please!). Dip a soft cloth or sponge into the solution and gently wipe down your bear's fur. Be sure not to soak it too much—just enough to freshen it up. Rinse off any soap with a damp cloth, then pat your bear dry with a towel. Let it air dry in a well-ventilated area, away from direct sunlight, to keep that fur as soft as ever.
Machine Washing (For Deep Clean):
If you’re up for a deeper clean, you can unstuff your bear (if it has a zipper) and wash the "skin” in your washing machine. Pop it into a mesh laundry bag or pillowcase, set your washer to the delicate cycle with cold water, and use a mild detergent. After washing, you can either air dry or use a dryer on a low-heat setting. Once your bear is dry, simply restuff it, making sure to fluff the stuffing for maximum cuddliness. Remember, Giant Teddy bears are made with premium polyester filling, designed to stay fluffy for years, but a little clumping can happen over time and is easily fixed!
Keep your Giant Teddy bear and stuffed animals looking fresh and feeling soft with our easy cleaning tips! For any additional information, visit our website at GiantTeddy.com or send an email to support@giantteddy.com. Your super soft and fluffy friends deserve the best care, and we're here to help!
Keep your Giant Teddy bear looking fresh and feeling soft with our easy cleaning methods! Whether you want to give your cuddly companion a gentle surface wash or go all-in with a deep clean by unstuffing, we’ve got you covered.
Surface Washing (Recommended):
For a quick and easy clean, mix some warm water with a gentle shampoo (no harsh chemicals, please!). Dip a soft cloth or sponge into the solution and gently wipe down your bear's fur. Be sure not to soak it too much—just enough to freshen it up. Rinse off any soap with a damp cloth, then pat your bear dry with a towel. Let it air dry in a well-ventilated area, away from direct sunlight, to keep that fur as soft as ever.
Machine Washing (For Deep Clean):
If you’re up for a deeper clean, you can unstuff your bear (if it has a zipper) and wash the "skin” in your washing machine. Pop it into a mesh laundry bag or pillowcase, set your washer to the delicate cycle with cold water, and use a mild detergent. After washing, you can either air dry or use a dryer on a low-heat setting. Once your bear is dry, simply restuff it, making sure to fluff the stuffing for maximum cuddliness. Remember, Giant Teddy bears are made with premium polyester filling, designed to stay fluffy for years, but a little clumping can happen over time and is easily fixed!
Keep your Giant Teddy bear and stuffed animals looking fresh and feeling soft with our easy cleaning tips! For any additional information, visit our website at GiantTeddy.com or send an email to support@giantteddy.com. Your super soft and fluffy friends deserve the best care, and we're here to help!
Q Do you only have Bears?
A While our Giant Teddy bears are our signature offering, we also have a fantastic selection of other giant stuffed animals. You'll find unique giant monkeys, a huge furry elephant, a massive plush polar bear with the softest material around, and some of the most stunning pandas in the industry. Plus, we're always adding more to our collection, so there's always something new to discover! You can check out all our Giant Teddy brand stuffed animals.
Top-notch cuddle quality every time!
Top-notch cuddle quality every time!
Q How big are your bears?
A Big, Enormous, Giant Teddy is more than just a name - it's a perfect description! Our bears start at around 2 feet tall, which is still larger than most teddy bears, and they go all the way up to a colossal 10 feet! That’s ten feet of huggable bear! Some of our Bear Families enjoy a few extra glazed donuts, so certain bear body parts might be even bigger in comparison. All of our bears are amazingly awesome, soft, cuddly, and, of course, G-I-A-N-T.
You can Shop By Size to meet all the bears and see just how big each one really is.
You can Shop By Size to meet all the bears and see just how big each one really is.
Q Do you vacuum seal the bears?
A Yes, we vacuum seal most of our bears. Each bear is made to order and carefully inspected for quality before being sealed in our special sturdy vacuum bags. This process helps protect your bear from any potential damage during shipping and significantly reduces unnecessary shipping costs.
Thanks to the high-quality polyester filling we use, your bear will return to its full, fluffy size once removed from the bag. Plus, the vacuum bags are reusable, so you can keep them to store your plushy friend whenever they need a hibernation!
Thanks to the high-quality polyester filling we use, your bear will return to its full, fluffy size once removed from the bag. Plus, the vacuum bags are reusable, so you can keep them to store your plushy friend whenever they need a hibernation!
Q Haven’t I Seen Some of Your Bears on TV?
A Yes, you have! Our famous bears have appeared on many TV shows and series, including Modern Family and The Bachelorette, with more appearances all the time. Our bears even get a Star on our Bearpaw Walk of Fame for their TV stardom. But beyond the screen, we’re famous for being oversized, adorable teddy bears.
There’s a rumor going around that you really run the whole company… Shhhh! Don’t let the humans hear you. They like the illusion of being in control. But you and I both know who is really in charge! If you have any more questions or need help finding the perfect teddy bear, just let me know. -Love, Sunny Cuddles
There’s a rumor going around that you really run the whole company… Shhhh! Don’t let the humans hear you. They like the illusion of being in control. But you and I both know who is really in charge! If you have any more questions or need help finding the perfect teddy bear, just let me know. -Love, Sunny Cuddles
Q Is My Giant Teddy Bear Safe for Babies?
A At Giant Teddy, your child’s safety is our top priority. Our teddy bears are crafted with the highest quality materials and undergo rigorous U.S. safety testing to ensure they are safe for all ages. However, we recommend that children under 3 years old be supervised during any interaction with our bears, especially during play or rest. For children under 1 year, constant supervision is essential. While our bears are inherently child-safe in their undressed form, please remember to remove any accessories like bowties, t-shirts, or hearts before giving them to young children. These items, though adorable, are not suitable for unsupervised play.
Q Are the Bears Delivered Fully Stuffed?
A Absolutely, they are fully stuffed and ready for all the hugs! At Giant Teddy, we believe that what goes inside a bear matters just as much as the bear itself. Our bears are handcrafted right here in Orange County, California, using 100% non-recycled premium polyester stuffing. This ensures they are super soft, hypoallergenic, and most importantly, perfect for snuggling. We don’t just stuff our bears—we proportionately fill them to ensure every hug feels just right. Each bear is made-to-order, so you’re getting a fresh, fluffy friend that’s been quality-checked from head to paw, guaranteeing.
Q Do You Offer Skins or Unstuffed Bears (Shell Only)?
A We do not offer skins on the website, but you can contact us to arrange ordering an unstuffed bear. Please note, our unstuffed bears are not designed to be used as costumes and are not safe for anyone to go inside.
Contact Information
Q How Do I Contact You?
AWe’re here to help! You can reach us by email at support@giantteddy.com or give us a call Monday to Friday from 9 AM to 4 PM PST @ 714-855-3418.
If our support team is busy or you’re emailing, please be sure to leave your name, phone number, and order number so we can assist you as quickly as possible. For more details, please see our contact information on the Contact Us.
If our support team is busy or you’re emailing, please be sure to leave your name, phone number, and order number so we can assist you as quickly as possible. For more details, please see our contact information on the Contact Us.
Q Contact Information:
A Email: To reach us by email, please use the contact form below or email us directly at: info@giantteddy.com
Phone: Call us at 714-855-3418. Please leave your name, number, order number (if applicable), and a brief message.
Social Media: Get social with us! Link buttons to our social pages are at the bottom of the page.
Blog: Stay updated with what’s new and exciting in the Giant Teddy world by visiting our blog.
Hours of Operation: Monday - Friday: 9:00 AM - 4:00 PM PST
Mailing Address: Giant Teddy
1070 N. Kraemer Pl
Anaheim, CA 92806
Phone: Call us at 714-855-3418. Please leave your name, number, order number (if applicable), and a brief message.
Social Media: Get social with us! Link buttons to our social pages are at the bottom of the page.
Blog: Stay updated with what’s new and exciting in the Giant Teddy world by visiting our blog.
Hours of Operation: Monday - Friday: 9:00 AM - 4:00 PM PST
Mailing Address: Giant Teddy
1070 N. Kraemer Pl
Anaheim, CA 92806
Q What Is Your Right to Refuse Service Policy
A At Giant Teddy, we take pride in providing excellent customer service. Our team is here to assist you with all customer service and order inquiries via email (preferred) or phone. However, we reserve the right to refuse service to anyone. This includes, but is not limited to, instances of offensive language, threats, or racial slurs. Any such behavior will result in the refusal of service by our team.
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